Hey, I’m Chantelle.
I'm a content designer and UX writer who turns complex problems into clear, human experiences.
I partner with cross-functional teams to craft research-backed content and voice systems that scale—always advocating for users and driving real results.
Case studies
Notification ecosystem strategy | Thrivent
Developing a notification content strategy that prioritizes client alerts by urgency and impact, helping them identify which account actions require immediate attention.
Redesign for volunteer-led program | Thrivent
Reimagining content for the application and reporting flows of a beloved volunteer-led program at Thrivent.
Onboarding enhancements | iFIT Interactive Fitness
Crafting clearer microcopy for onboarding to reduce drop-off rates, including rewritten CTAs, error messages, and in-app guidance.
More about me
I've always loved words—whether reading, writing, or shaping ideas. I'm naturally curious and constantly learning, especially when it comes to people and how we connect.
I started as a journalist, learning to tell stories that resonate with people. After pivoting to copywriting for several years, I discovered the UX field—where storytelling meets user needs. I value thoughtful collaboration and meaningful conversations—the kind that lead to shared understanding and growth. My approach is grounded in presence, empathy, and a desire to keep things clear, human, and authentic.
Testimonials
"Chantelle brings deep content expertise and systems-level thinking to all her projects. She deftly balances user needs with business priorities. She consistently elevated the quality of our work—not only through her sharp writing and clear information architecture, but by advocating for our users at every step. Her close partnerships with product, research, design, and engineering ensured that we were creating experiences rooted in real user needs with real business outcomes. The work we partnered on saw improved adoption, stronger conversion rates, and higher satisfaction scores across the board."
Sr. UX Researcher
"Chantelle's attention to detail is exceptional. She meticulously documents conversations, decisions, next steps, and open questions, ensuring that nothing falls through the cracks ... Her ability to organize and maintain clarity in complex projects has kept the team aligned and productive."
Manager of Product
"Chantelle is an incredible writer. Her constant curiosity, deep dives into research, and sharp eye made her a huge asset to the team and a big advocate for clarity and the customer journey. I can highly recommend her to any team that is searching for a collaborative team member, talented writer, and an amazing coworker!"
Creative director